BodrumCarWithDriver.com
Effective Date / Last Updated: June 21, 2026

This Cancellation, Refund and Changes Policy applies to Bodrum car with driver services, private driver services, chauffeur-driven transportation, hourly or daily chauffeur hire, airport pickup services, hotel, villa, marina, port, local and intercity private transportation services offered by AIGEN Global L.L.C. under the BodrumCarWithDriver.com brand.

This policy applies to reservation requests and confirmed bookings made through the website, email, phone, WhatsApp, or other communication channels.

1) General Principles

Cancellation and modification requests should, whenever possible, be submitted in writing.

A cancellation request will only be considered valid once it has been received and confirmed by us in writing.

Refund eligibility and refund amounts are assessed based on the reservation type, the time remaining before the service start, vehicle planning, driver planning, any special preparations, and any operational costs already incurred.

Approved refunds are generally processed through the same payment channel used for the original payment where possible.

2) Standard Cancellation Terms

Unless otherwise stated in writing, the following cancellation terms apply:

Cancellations made more than 72 hours before the scheduled pickup time or service start: full refund.

Cancellations made between 24 and 72 hours before the scheduled pickup time or service start: 50% of the total reservation amount will be refunded.

Cancellations made less than 24 hours before the scheduled pickup time or service start: no refund.

These timeframes are calculated based on the pickup date and time or service start date and time stated in the reservation confirmation.

3) Reservations Requiring Special Planning

Some reservations may require dedicated vehicle allocation, high-season scheduling, long-distance car with driver planning, hourly or daily chauffeur allocation, special meet-and-greet arrangements, airport pickup arrangements, villa or marina pickup/drop-off planning, driver planning, or third-party supplier preparation.

In such cases:

Cancellation terms may be specified separately before booking or in the reservation confirmation.

If vehicle allocation, special preparation, or non-recoverable operational costs have already occurred, the refundable amount may be calculated accordingly.

If stricter cancellation terms are required due to the nature of the reservation, this will be communicated to the customer in writing in advance.

4) Modification Requests

The customer may request changes related to date, time, vehicle type, pickup location, drop-off location, route, flight information, port information, passenger count, luggage amount, service duration, additional stops, or the scope of the reservation.

All such requests are subject to:

• Vehicle availability

• Driver availability

• Operational feasibility

• Service duration and route planning

• Any applicable price difference

If possible, the reservation may be updated under the new conditions.

If the change results in additional cost, the price difference will be communicated to the customer.

If the requested modification cannot be accommodated, the request may be treated as a cancellation and the cancellation rules in this policy will apply.

5) No-Show

The following situations may be treated as a no-show:

The customer or passenger is not present on time at the agreed pickup or meeting point.

The customer cannot be reached within a reasonable timeframe.

Incorrect or incomplete hotel, villa, marina, port, airport, address, or flight information is provided.

Delays affecting pickup time or service start are not communicated in advance.

In no-show cases, no refund will generally be issued.

6) Delays

If the customer expects to be delayed, they should inform us as soon as possible.

Some chauffeur-driven services have limited waiting tolerance due to high-season demand, vehicle rotation schedules, driver planning, or subsequent bookings.

Therefore:

Short delays may be accommodated if operationally possible.

If the service period becomes shorter due to the customer’s delay, this does not automatically create a right to a refund.

After a certain point, the reservation may be treated as a no-show.

Additional waiting time, route changes, or service extensions may result in additional charges.

7) Cancellations or Changes by the Company

In rare cases, a reservation may need to be changed or cancelled due to technical issues, delays from a previous service, safety reasons, official restrictions, supply problems, vehicle availability issues, or operational necessity.

In such cases, one of the following solutions may be offered depending on the circumstances:

• Rescheduling the reservation

• Providing an alternative vehicle in a similar segment

• Partial refund

• Full refund

• Credit or a future-use option, where applicable

If non-recoverable third-party costs have already been incurred, these may be taken into account when calculating the refund.

8) Force Majeure

Services may be postponed, changed, or cancelled in cases of natural disasters, severe weather conditions, official restrictions, civil unrest, war, terrorism, strikes, transport disruptions, or similar events beyond the reasonable control of the parties.

In such cases:

We will try to offer a suitable rescheduling option.

Credit, partial refund, or full refund may be evaluated depending on the circumstances.

We reserve the right to consider non-recoverable operational and supplier-related costs.

Mandatory consumer rights remain reserved.

9) Refund Process

Approved refunds will, where possible, be processed through the same payment method used for the original payment.

The completion time for a refund depends on the processing timelines of the relevant bank, card issuer, payment service provider, or payment channel.

Refunds approved by us are generally initiated within 10 business days.

Additional processing times may apply for bank transfers, credit cards, Stripe, PayPal, Payoneer, or other payment methods.

10) Partial Use and Early Termination

If the customer ends the service after it has started, there is no automatic right to a refund for the unused part.

Likewise, refunds are not required in cases such as:

Route or pickup/drop-off location changes requested by the customer.

Failure to follow the agreed service plan.

Late arrival.

Early termination of the service by the customer.

Voluntary discontinuation or non-use of the service by the customer.

11) Third-Party and Operational Costs

For some reservations, advance costs may already have been incurred for vehicle supply, driver planning, meet-and-greet organization, special location planning, airport operations, or external service providers.

In such cases, the following may be considered when calculating any refund:

• Non-recoverable advance payments

• Reservation-specific preparation expenses

• Special pickup or drop-off organization costs

• Driver or third-party service planning costs

• Location-specific fixed operational costs

12) Contact

For cancellation, modification, or refund requests, you may use the contact details below:

AIGEN Global L.L.C.
Brand: BodrumCarWithDriver.com
Email: support@maxxclass.com
Phone: +90 537 747 05 75

Head Office - United States
1209 Mountain Road Pl NE Ste N
Albuquerque, NM 87110
United States

Balkans Office - Kosovo
Ukshin Hoti Street No 51
Courtyard by Marriott Plaza Floor 12 No 4
Pristina 10000
Kosovo

Operations Office - Turkey
Atatürk Cd. No 19/1
Gölköy 48483 Bodrum - Muğla
Türkiye

Cancellation, Refund and Changes Policy